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At CruelGirlfriend.com, we strive to provide a safe and enjoyable experience for all users. We understand that concerns may arise regarding the content distributed on our platform. This Complaints Policy outlines our commitment to addressing and resolving such concerns in a timely and fair manner.

Reporting Content:

Users are encouraged to report any content they believe to be illegal or in violation of our Standards. This includes content you believe you may have been depicted in without your consent and your request to have such content removed. Reports can be submitted via the Contact Us page, accessible on our website.

Review and Resolution:

All reported complaints will be reviewed and resolved within seven business days of receipt. Our team will thoroughly investigate each complaint to ensure a fair and accurate assessment. The Review and Resolution process includes:

1. Submission: Users submit a complaint through our Contact Us page
2. Initial Review: Our team conducts an initial review of the complaint.
3. Investigation: A thorough investigation is conducted to assess the validity of the complaint.
4. Decision: A decision is made based on the findings of the investigation.

Appeals Process:

If a user disagrees with the decision made during the review process, they have the right to appeal. The appeal must be submitted within seven business days of the decision. The Appeals process includes:

1. Submission: Users submit an appeal through the Contact Us page stating the reasons for disagreement
2. Secondary Review: An independent team conducts a secondary review of the complaint and the initial decision.
3. Appeal Decision: A final decision is made based on the secondary review.

Outcomes of Investigations:

Potential outcomes of investigations may include content removal, warnings to users, or other appropriate actions, depending on the nature and severity of the violation.

Appeal Disagreements:

In case of a disagreement regarding an appeal, the matter will be referred to a neutral body for resolution. The decision of the neutral body will be final.


If you have any questions or concerns regarding this complaints policy you may email us at info@cruelgf.com

Document Date

9h November, 2023